Customer Service

It is one of the sectors that has grown the most in the last 10 years, as a result of the variety of types of businesses that it covers and the need for lower initial investment, when it comes to services.
It is a sector that is not yet strongly regulated and with poorly sustained and standardized practices, leaving room for the implementation of improvements in all the analyzes and interventions that are made.

 

Frequently identified non-conformities point out to poorly defined flows, lack of on-time indicators, lack of information, and diminished decision-making capacity.
Customer Service Center programs supports on “pain points” identification of Customers’ journey allowing the improvement of internal processes and procedures, contributing to the rationalization and profitability of technical and human resources.

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